Arch Logo   Arch Financial Planning IFP Logo
  Nucleus Wrap  
 
HOME INVESTMENTS AND SAVINGS PENSIONS AND ANNUITIES LIFE AND HEALTH INSURANCE MORTGAGES AND EQUITY RELEASE PERSONAL TAXATION BUSINESSES WILLS AND TRUSTS ARCH AND OUR SERVICES ONLINE QUOTES SERVICE ARCH BLOG EASY CALCS HELP
 


Professional Adviser Award 2008

 


 

 

 

  

Our Advice Process - updated: February 3, 2008

 

All of our clients are individuals and wish to be treated as such. In this respect, we are building a relationship rather than producing an end product. The 'process' that we go through with them is never quite the same as for another client. However, we need to use a clearly defined underlying process to make sure that nothing is missed and that we maintain our compliance with the financial services regulations at all times.

 
oil rigg in the sea

 

First Interview
Purpose - Fact Find
Establish what is required
No charge

To Top

Typically up to two pages long, containing:
Brief description of background information
Statement of your requirements
Outline what we can do for you
Our commission/fee costs for doing the work
We will seek your approval (possibly with cheque)
Follow up letter

To Top

Charging option (1)

If the work involved is to recommend some life cover, or a pension or a single investment we will normally make a recommendation and provide an illustration to you without charge.  Our ‘suitability’ letter will then identify the commission or fee required to arrange the policy/investment.

We will, at the same time, provide you with letters of authority for your existing plans.

To Top

If the work involved is to carry out a comprehensive financial review, produce a report, or to recommend combinations of life cover, pensions, investments etc we will request a cheque before carrying this out.

This will typically be a fairly nominal amount such as £300 in view of the time it will actually take us.  The idea is simply to gain a commitment from you. 

Whether you intend to let us work on a commission or fee basis, the initial cost could be set off against that if you proceed with our recommendations.
Charging option (2)

To Top

Charging option (3)
If you have confirmed, after receiving our follow up letter, that you wish to proceed on a fee basis, we will simply start billing you at our hourly rate from now on, unless a fixed total fee has been agreed.

To Top

If we have agreed to proceed on a fixed total fee basis we will require the fee before our Support Team process any applications etc.

If we have agreed to proceed on a commission basis then the support Team will simply process the applications as normal.
Arranging the investments etc

To Top

Investment reviews

These will depend on whether you wish to be treated as a customer or a client.  A customer will simply approach us each time they require our services.  If a review is required you may be asked to agree to pay a fee for this. 

A client will be offered reviews at certain intervals.  The cost for these will usually be covered by the fund based commission, or a monthly retainer.

To Top

This is really the start of a new cycle.  We would normally meet with you to identify your requirements without charge.  This would be followed by a letter confirming what we are being asked to do and the way we expect to be paid for this (ie a repeat of charging options 1,2 or 3).
Other servicing work

To Top



 
Telephone us 0845 3700 661

 

Arch Financial Planning Limited, Arch House, The Common, Cranleigh, Surrey, GU6 8RZ
Tel: 01483 204600  Fax: 01483 204601  Tel: 0845 3700 661  Fax: 0845 3700 662 (local call charge only)
Email: enquiries@arch-fp.co.uk